What Our Customers Say

"Our rigs remounted by Crossroads make our 2009 boxes feel like a brand-new ambulance. Quality work and substantial improvements they did, such as adding cab extensions that our crews love, updating the lighting and electrical systems, repainting the box, along with many other improvements, make working in and operating these ambulances a breath of fresh air compared to their previous condition. I believe Crossroads can take any ambulance in any condition and turn it into a high quality and reliable asset for EMS.​"

Aaron Ross, Three Rivers Ambulance Authority
"Crossroads started being our go to remount service for Parkview EMS about 5 years ago. In that time, they have remounted or repaired many of our trucks in our service line. Their customer service has always been outstanding and the proximity to my service makes working with them even more convenient. I would highly encourage anyone looking into a new truck, remount, or fleet refresh to start working with them today!"

Logan Ison, Fleet Manager, Parkview EMS
"Crossroads truly takes care of their customers. They are extremely knowledgeable in the emergency vehicle field and work hard for their customers. The finished product you receive is of highest quality and the attention to detail is outstanding. We have been extremely pleased working with crossroads for our ambulance purchases.​"

R.J. Beaver, EMS Chief, Greenfield Fire Territory
"We've had Crossroads remount two of our ambulances and bought three demo units from them. The service after the sale has been amazing.  Dealing with an Indiana company is very important to me. We are proud to work with this great Hoosier company!"

Matt Morrow, Fire Chief, Letts Community Volunteer Fire Department
"We were very pleased with the entire experience with Crossroads Ambulance Sales and Service. You and your staff are very professional, knowledgeable and answered all of our questions throughout the remount process. The quality of your work was superior and we were very pleased with the final product. We also appreciated the updates on the progress of the truck as it went through the remounting process. We will definitely be continuing a business relationship in the future. "

Mike Ashley, EMS Director, Delaware County Emergency Medical Services
"I have been doing business with Crossroads and Dean Martin for over 20 years and am more than satisfied with the quality of products and the service after the sale. In the past couple of years I have purchased two PL Custom medium duty ambulances and had them outfit a Ford Explorer Police interceptor chiefs vehicle bumper to bumper and couldn’t be happier with these products. When purchasing my next emergency vehicle I will definitely be giving Dean a call."

Jim Sumpter, NRP, Chief of EMS, City of Nappanee
"We have been a customer of Crossroads Ambulance Sales & Service since the formation of the company and we have worked with Dean Martin for nearly 15 years in total.  There’s reason why we continue our relationship with this company, it comes down to service, dependability and knowing what to expect.  Dean will stand up for his customers and assure that they receive a good quality product and if there is ever and issue it’s addressed in a timely matter.  In our line of work, our patient’s lives not only depend on our Paramedics but also the products and equipment we use."

Andrew S. McGuire, Administrator, LaPorte County EMS
"I've been associated with Crossroads Ambulance Service for the past 10 to 12 years as a maintenance technician for two fleets of ambulances totaling eight vehicles.  Their parts and service departments are second to none. Ordering parts is effortless, whether by email or speaking directly to the parts department, the knowledge of the parts personnel is key to ensuring that the orders placed are correct and received in timely fashion.  The service department goes above and beyond to provide prompt, reliable service.  Their willingness to stand behind their product puts the word quality in the phrase "Quality Service".  The sales department is exemplary in every aspect. All in all, Crossroads is the total package. They are not just another emergency vehicle business, they are your best resource."

John Kraning, Lutheran EMS Fulton
"Pike Township Fire Department has remounted six Ambulances through Crossroads Ambulance Sales and starting a second remount on the first unit we remounted several years ago.  Why buy new when they look better coming out of Crossroads Ambulance Sales than when they were purchased new. When we arrive to do our final inspections you can bet the trucks are ready to go.  Paint, fit and finish are superb.  We have saved approximately $700,000.00 by remounting over the last several years. Warranty is excellent and best of all, the Martins stand behind their product."

David Hatter, Division Chief of Support Services. Indianapolis, IN
“We own both a new PL Custom and Medwerks remount product purchased from Crossroads Ambulance Sales & Service and we are very happy with both the products as well as the sales and service team, we would recommend agencies consider both products”.

Jeff Fox, Chief, Riley Fire Department
"Dean is top notch!!! A perfectionist. The last inspection at PL, I thought I was picky.. Dean was right with me. Thank you for providing excellent service as usual!!"

Kenneth Kime, Wabash City Fire Department
"Awesome service. I brought an ambulance about 115 miles for them to do an upgrade to a Stryker power cot. They got it in and out in record time. Even went the extra mile. Definitely recommend them."

Rick Sanders, Winchester Fire Department

Thank You!

Customer satisfaction isn't just a priority, it's of the utmost importance to us.  From concept to delivery we strive to be the best in every aspect of the sale. The foundation for our success is built upon our fantastic customers and we thank you for your business! ​